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As a growing business, we are looking for a freelance customer service assistant to help us answer our calls from prospective clients.
We are a dynamic (virtual) team of spreadsheet experts providing business-to-business IT solutions and we need somebody to answer the phone for our 0800 number. You can see our website here www.theexcelexperts.com
We make software solutions for our customers, tools that will make their lives easier. That’s why they will be calling you. Your first responsibility will be to make them feel listened to. You will then report back to us, so we can find the best expert to fulfill their needs.
We need someone friendly but serious, and a good listener. You will take caller details and record them in our online database. The database will then be distributed to our team of experts, to find the best match for that client.
When people call they generally have a problem, and they’re looking for someone who can listen and understand their problem. You don’t have to be an Excel expert, but any experience in these areas will be beneficial. You do need to have some experience with how offices work (especially ‘work from home’ offices), and how individuals are working and feeling in these difficult times.
To this end, one of the essential responsibilities will be to write a short brief on what the visitor is actually looking for, and a few details about their project. This will give our consultants something to start with, and the caller will almost certainly have told you something about it by the time they hang up!
We are looking for someone with excellent customer service, to work on a self-employed, freelance basis. You will need to have a computer and an internet connection, we will provide a mobile phone. You will need to be available to answer calls during office hours, with flexibility, if needed, for things like school runs, as being family-friendly is very important for us.
We do not know at present how many phone calls we will be receiving but on past (pre-Covid) experience it will likely be 3-4 a day. As this number increases there will be opportunities to re-negotiate rates and hours.
This is a great opportunity to play a vital role in an innovative, family-friendly workplace with future growth potential. This is an interesting position for someone with interests in technology, especially Microsoft technology, and for someone who enjoys talking a bit ‘technical’ on the phone.
Please apply by emailing your CV and a covering letter. In your letter, you should outline why you would like to join us in this role. Please also add the rate you would happily charge per call to fulfill this task for us. We want to pay a fair and competitive price for the right person.
Please get in touch if you have any questions.